Heathrow Taxi will not refuse your card, it may be the problem with the bank or card issuer. This may be due to several reasons. If in this case, we suggest you to contact your card provider or bank.
Yes. You will receive a confirmation of your payment to your mail box from World pay after you make the payment. This will display your unique transaction number with your Payment details.
If you have overpaid your account, please give a call to our Customer Service on 020 3582 6113 or you can also send a mail to info@heathrow-taxi-booking.co.uk
Should you need to cancel your booking, please note the following cancellation charges:
Cancellations made more than 24 hours before the scheduled pickup time will incur a 10% charge of the total fare.
Cancellations made between 12 to 24 hours before the scheduled pickup time will result in a 25% charge of the total fare.
Cancellations made between 6 to 12 hours before the scheduled pickup time will incur a 50% charge of the total fare.
Cancellations made within 6 hours or less of the scheduled pickup time will not be eligible for a refund.
For trips passing through the congestion zone, passengers are responsible for paying the applicable congestion charges directly to the driver. Please be prepared to cover these charges during your journey.